Terms of Sale

Products on talonepal.com are sold by Talo Nepal Pvt. Ltd. ("Talo", "we", "us"), Hariyali Marg, Pulchowk, Lalitpur, Nepal.

These terms apply to every order you place with us. By placing an order, you agree to them. Please also read our Terms of Use and Privacy Policy.

We sell premium microfiber towels. Some products, such as Talo Basic, are sold as a bundle of towels. The number of towels in a bundle is shown on the product page.

We try to show colours and sizes as accurately as we can. Colours may look slightly different on your screen.

All prices are in Nepali Rupees (NPR) and include all taxes.

Delivery charges are added at checkout. See Delivery Information.

If a price on our website is clearly wrong, we will contact you before dispatching your order. You can then confirm the order at the correct price or cancel it.

When you place an order, you will see an order confirmation. Your order is accepted when we dispatch it. We may decline or cancel an order, for example if an item is out of stock, the price is wrong, or we cannot reach you or deliver to your address. If you have already paid, we will refund you in full.

You must give your correct full name, phone number and address. If these details are wrong or incomplete, we may not be able to deliver your order, and the delivery charge may change.

• Cash on Delivery is available inside Kathmandu valley only.
• eSewa and Khalti are available for orders anywhere in Nepal.
• Online payments are handled by eSewa or Khalti. We do not see or store your wallet PIN or password.

We deliver all over Nepal, usually within 4 working days. Saturday is not a working day. Delivery is free on orders above Rs 1,000; otherwise it costs Rs 85 inside Kathmandu valley and Rs 120 outside. Delivery times are estimates and can be affected by holidays, weather or road conditions. Full details are on our Delivery Information page.

You can return an unused item within 1 day of delivery. Wrong or damaged items must also be reported within 1 day of delivery. See our Returns & Refund Policy for the full process.

You can cancel an order before it is dispatched by contacting us. If you paid online, we will refund the full amount to your eSewa or Khalti account.

If something goes wrong with your order, our responsibility is limited to replacing the item or refunding the amount you paid for it. Nothing in these terms limits any rights you have under the laws of Nepal.

These terms are governed by the laws of Nepal. Any dispute will be handled by the courts of Nepal. We may update these terms from time to time. The terms in force when you place your order apply to that order.

Call or WhatsApp +977 9801824374, or email [email protected].