Returns & Refund Policy

You can return an item within 1 day of delivery. To be accepted, it must be:

• Unused and unwashed.
• In its original condition, with its original packaging.
• Returned with everything it came with. Bundles must be returned in full.

We can't accept returns requested more than 1 day after delivery, or items that have been used or washed.

1. Contact us within 1 day of delivery. Call or WhatsApp +977 9801824374, or email [email protected].
2. Tell us your order number and the reason for the return, and send clear photos of the item and its packaging.
3. We'll review your request and tell you how to send the item back.
4. Once we receive the item, we'll inspect it. If it meets this policy, we'll process your refund.

If you receive the wrong item, or an item that is damaged or faulty, contact us within 1 day of delivery with your order number and photos. Don't use or wash the item.

Once we confirm the problem, we'll send you the correct item or a replacement, or give you a full refund, including the delivery charge. You won't pay anything extra.

• Orders paid with eSewa or Khalti are refunded to the same eSewa or Khalti account.
• Cash on Delivery orders are refunded to your eSewa or Khalti wallet, or by bank transfer.

For an unused item returned because you changed your mind, we refund the price of the item. The delivery charge is not refunded.

We'll let you know when your refund has been sent.

To cancel an order before it's dispatched, contact us as soon as possible. Once an order has been dispatched, it can't be cancelled, but you can return it under this policy.

Call +977 9801824374, chat on WhatsApp or email [email protected]. More answers are on our Help page.