Returns & Refund Policy

You can return an item within 1 day of delivery if it is unused. That means it must be:

• Not used and not washed.
• In its original condition, with its original packaging.
• Returned with everything that came with it. A bundle of towels is returned as a full bundle.

We cannot accept returns requested more than 1 day after delivery, or items that have been used or washed.

1. Contact us within 1 day of delivery. Call or WhatsApp +977 9801824374, or email [email protected].
2. Tell us your order number and the reason for the return, and send clear photos of the item and its packaging.
3. We will check your request and tell you how to send the item back.
4. When we receive the item, we will check it. If it meets this policy, we will process your refund.

If you receive the wrong item, or an item that is damaged or faulty, contact us within 1 day of delivery with your order number and photos. Please do not use or wash the item.

Once we confirm the problem, we will send you the correct item or a replacement, or give you a full refund, including the delivery charge. You will not pay anything extra for this.

• Orders paid with eSewa or Khalti are refunded to the same eSewa or Khalti account.
• Cash on Delivery orders are refunded to your eSewa or Khalti wallet, or by bank transfer.

For an unused item returned because you changed your mind, we refund the price of the item. The delivery charge is not refunded.

We will tell you when your refund has been sent.

To cancel an order before it is dispatched, contact us as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you can return it under this policy.

Call +977 9801824374, chat on WhatsApp or email [email protected]. More answers are on our Help page.