Get Help
Find answers to common questions, or contact us and we will be happy to help.
Contact Us
Please have your order number ready. Our office: Hariyali Marg, Pulchowk, Lalitpur, Nepal.
Orders
How do I check my order status?
Sign in and go to Orders. You can also call or WhatsApp us with your order number.
Can I change or cancel my order?
Yes, if it has not been dispatched yet. Contact us as soon as possible with your order number.
What if I entered the wrong address or phone number?
Contact us straight away so we can correct it. Wrong details may mean we cannot deliver your order, and the delivery charge may change if the address changes.
Delivery
How much does delivery cost?
Delivery is free on orders above Rs 1,000. Otherwise it costs Rs 85 inside Kathmandu valley and Rs 120 outside the valley.
How long does delivery take?
Most orders arrive within 4 working days. We do not deliver on Saturdays. See Delivery Information.
Do you deliver outside Kathmandu valley?
Yes. We deliver all over Nepal. Orders outside the valley are paid online with eSewa or Khalti.
Payment
How can I pay?
- Cash on Delivery, inside Kathmandu valley only.
- eSewa or Khalti, anywhere in Nepal.
Do prices include tax?
Yes. All prices are in Nepali Rupees and include all taxes. Delivery is added at checkout.
Returns & Refunds
Can I return my order?
Yes, within 1 day of delivery, if the towels are unused, unwashed and in their original packaging. See our Returns & Refund Policy.
I received a wrong or damaged item. What do I do?
Contact us within 1 day of delivery with your order number and photos of the item. Please do not use or wash it. We will replace it or refund you in full.
How will I get my refund?
eSewa and Khalti payments are refunded to the same account. Cash on Delivery orders are refunded to your eSewa or Khalti wallet, or by bank transfer.
Products & Care
How many towels come in Talo Basic?
Talo Basic is sold as a bundle of 5 towels.
How do I wash my towels?
- Wash new towels before first use.
- Use a mild liquid detergent. Avoid harsh detergents.
- Do not use fabric softener or bleach. They damage the microfiber.
- Wash separately from cotton, and wash dark colours apart from light ones.
- Hang to dry or tumble dry on low heat. Do not iron.