Privacy Policy

When you shop with us or create an account, we collect:

• Your name, email address and phone number.
• Your delivery address.
• Your order history, favourites and the products in your bag.
• Messages you send us, for example on WhatsApp, by phone or by email.

When you visit our website, we also collect basic technical information, such as your browser and device type, IP address and the pages you visit.

• To process, deliver and support your orders.
• To contact you about your order or delivery.
• To answer your questions and handle returns and refunds.
• To run your account and keep it secure, and to prevent fraud.
• To understand how our website is used and improve it.

Online payments are handled by eSewa and Khalti. We do not receive or store your wallet PIN, password or card details. We only receive confirmation that your payment was made. Their own privacy policies apply to the information you give them.

We do not sell your personal information. We only share it when needed to serve you:

• With our delivery partners, so they can deliver your order (name, phone number and address).
• With eSewa or Khalti, to process your payment.
• With service providers that host and run our website, under confidentiality.
• When the law requires us to.

We use cookies to keep you signed in, remember your bag and understand how our website is used.

We may use analytics and advertising tools, such as the Meta (Facebook) Pixel. These tools can tell us which ads led to a visit or a purchase, and help us show relevant ads on other platforms. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly.

We keep your information for as long as your account is active, or as long as we need it for your orders, accounting and legal reasons. We take reasonable steps to protect it from loss and misuse.

• You can view and update your details in your account.
• You can ask us for a copy of your information, or ask us to correct or delete it.
• You can ask us to stop sending you marketing messages at any time.

We may update this policy from time to time. The date at the top of this page shows when it last changed. This policy is governed by the laws of Nepal.

For any privacy question or request, contact Talo Nepal Pvt. Ltd., Hariyali Marg, Pulchowk, Lalitpur, Nepal. Email [email protected] or call +977 9801824374.